Registered
Childcare Vouchers Accepted
Last updated: November 2026
Tech Camp aims always to provide an exceptionally high standard of both education and pastoral care. If parents do have a complaint, they can expect it to be taken seriously and dealt with using the procedure below.
We hope most complaints and concerns can be resolved quickly and informally.
Parents should normally contact the Tech Camp manager at the event concerned first. In most cases the matter will be resolved straight away, or at least within a few days. If the manager can't resolve it alone, they may need to consult the Tech Camp Director.
If the matter isn't resolved within that time, or the outcome isn't satisfactory, parents should move to Stage 2.
Parents should put their complaint in writing to the Director, by email to info@techcamp.org.uk or by post to Tech Camp Ltd, 1 Minerva House, Calleva Park, Aldermaston RG7 8NA, saying clearly that it is a formal complaint.
In most cases the Director will meet or speak to the parents as soon as possible after receiving the complaint, and a resolution may be reached at this stage. The Director may need to carry out further investigations, and will keep written records of all meetings and interviews about the complaint.
Once the Director is satisfied that, as far as practicable, all the relevant facts have been established, a decision will be made and parents will be told of it in writing, with reasons, within 7 days.
Tech Camp is an Ofsted-registered childcare provider. If you're still not satisfied, you can contact Ofsted on 0300 123 1231 or at enquiries@ofsted.gov.uk, or through the Ofsted website.